Call queues

Queues hold callers with music and announcements, distribute them to logged-in agents with a strategy, and can offer callers a callback instead of waiting.

Skeleton — this outline is the writing plan; content lands in the docs phase.

Creating a queue

Agents, login/logout and wrap-up

Distribution strategies

Announcements and hold music

Queue callbacks

Timeouts and overflow destinations

Supervising: the operator panel