SMS routing and conversations
Inbound texts route like calls — to an extension, ring group or queue — and group conversations are claimed by the first agent who replies.
Skeleton — this outline is the writing plan; content lands in the docs phase.
Inbound texts route like calls — to an extension, ring group or queue — and group conversations are claimed by the first agent who replies.
Skeleton — this outline is the writing plan; content lands in the docs phase.