Calls in the app

The app is a full softphone: calls ring on your PC and are answered, held, transferred and ended from the call card — with your headset's own buttons if it's a supported HID headset.

Making calls

Type a name or number in the dialer — live suggestions match against the company directory and your history as you type — or dial straight from the directory, from call history, or from a programmable key. During a call you have hold (callers hear your music on hold), mute, and an in-call keypad for DTMF menus.

Answering, and knowing what's ringing

An incoming call shows who's calling, and — when the call reached you through a ring group or queue — which route it took: via Ring All 802. Reception knows how to answer before picking up. The same route context is kept in your call history.

Ringing calls offer three choices, not two: answer, decline, or send to voicemail — decline keeps the call ringing your other devices, send to voicemail ends the hunt and takes a message.

Transferring

Both classic transfers are first-class:

• Blind transfer — pick a destination and the caller is handed straight over.
• Attended transfer — "ask first": the caller goes on hold, you speak with the destination, then complete the transfer (or take the caller back).

A programmable key does the same job faster: tap a colleague's key mid-call to transfer the caller to them.

Recording a call

If your extension allows it, a Record control on the live call starts and stops on-demand recording. Recordings land in the system's recording store; users whose extension permits it can play back and manage their own recordings right in the app.

History and voicemail

History is your unified call log — the same one the web client shows, including route context on group and queue calls. Voicemail rows expand in place with the full transcription, mark themselves heard as you read, play back inline, and support save and delete — saved messages go to a Saved folder that follows you between devices.

Meetings

The app lists your scheduled meetings and standing rooms, starts your meeting room in one click, and joins by code — the video meeting itself opens in the browser, as always.